tk1991's Privacy Policy

1 Scope of Data Collection

During registration and use of the tk1991 platform, we collect the types of information listed below. The purpose for collecting each item is specific, and we do not collect more data than is necessary.

1.1 Information You Provide Directly

Information you provide yourself during account registration, verification, and transactions:

• Full name, date of birth, and national ID / passport number
• Mobile number and email address
• Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, or bank account number)
• Content of messages sent via live chat or email support

1.2 Automatically Collected Information

Information recorded technically while you use the platform:

• IP address, browser type and version, and operating system
• Time of site access, page navigation sequence, and time spent on site
• Device identification details (device ID, model)
• Cookie and session data (see Section 6 for details)

1.3 Information Received from Third Parties

Some information may be verified through trusted third parties for identity verification and fraud prevention purposes. In such cases, the source of the information and the limits of its use are clearly defined.

2 Purpose of Data Use

Collected information is used only for the purposes listed below. If the purpose of use changes, you will be informed in advance.

• Account Management: Handling registration, login, identity verification, and account security.
• Financial Transactions: Processing deposits, withdrawals, and bonuses properly.
• Customer Support: Resolving issues and answering questions via 24/7 live chat and email.
• Responsible Gaming: Monitoring usage patterns to identify unusual behaviour and provide assistance when needed.
• Security and Fraud Prevention: Detecting suspicious activity and protecting the integrity of the platform.
• Technical Improvement: Analysing site performance and improving the user experience.
• Legal Compliance: Following applicable laws and regulations and responding to lawful requests from authorities.

3 Data Storage and Security

tk1991 gives the highest priority to the security of your personal information. We follow the methods below for data storage and protection:

3.1 Encryption and SSL Protection

All communication between your browser and our servers is encrypted using SSL technology. Payment information and personal identity data are stored under an additional layer of encryption.

3.2 Access Control

Only a limited number of authorised staff can access your information, and only those who need that access to carry out their duties. All access logs are recorded and regularly audited.

3.3 Data Retention Period

Data is retained for as long as your account is active. Even after an account is closed, certain data may be kept for a defined period to meet legal obligations. Once the need has passed, data is securely deleted.

4 Data Sharing and Disclosure

tk1991 does not sell your personal information to third parties. Some information may be disclosed in the limited circumstances described below:

4.1 Service Provider Partners

Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, banks), identity verification, and technical infrastructure management. These partners may only use the information in accordance with the terms of their agreements.

4.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, we will attempt to notify you within the limits the law allows.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred. In such an event, the protections of this Privacy Policy will continue to apply and you will be informed in advance.

5 Your Rights

As a user of the tk1991 platform, you have the following rights over your own data. To exercise these rights, contact us through our support channels.

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances you may request that your data be deleted, except for data retained due to legal obligations.
• Right to Object to Processing: You may opt out of marketing communications or object to specific uses of your data.
• Right to Portability: You may request your data in a structured, readable format.

We will respond within a reasonable time after receiving a request. If identity verification is required, additional information may be requested.

To learn more about responsible gaming on the platform, see our Responsible Gaming Guidelines — which also include information on account limits and self-exclusion.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the tk1991 platform. They help maintain site functionality and improve the user experience.

6.1 Essential Cookies

These cookies are essential for maintaining login status, verifying security tokens, and saving language preferences. They cannot be disabled if the site is to function correctly.

6.2 Analytical Cookies

These are used to gather statistics such as which pages are most visited and where issues occur. Data from these cookies is analysed in aggregate, not at an individual level.

6.3 Cookie Controls

You can manage or delete cookies from your browser settings. However, disabling essential cookies may affect some site functionality. You can also set your preferences through the cookie consent banner shown when you first visit the site.

7 Minor Users and Age Verification

All services on tk1991 are for persons aged 21 or above only. Age verification is mandatory at registration, and an identity document may be requested if needed.

We do not knowingly collect personal information from minors. If there is reason to believe a minor has registered by mistake, the account will be closed immediately and the relevant data deleted.

8 Third-Party Links

The tk1991 platform may sometimes contain links to third-party services (such as payment gateways). These external services have their own privacy policies, for which tk1991 is not responsible. It is advisable to read their policies before using any external service.

9 Changes to This Policy

This Privacy Policy may be updated from time to time in response to changes in technology, services, or law. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, you will be notified by email to your registered address or via a notice on the platform. Continued use of the platform after a policy change will be considered acceptance of the new policy.

Previous versions can be made available on request. To learn more about us, visit our About Us page.

10 Contact and Complaints

If you have any questions, comments, or complaints about this Privacy Policy, please contact us. We provide 24/7 support in both Bengali and English.

For answers to common questions, visit our FAQ section — many frequently asked questions are answered there.